Patient Information

Practice Hours

Trinty Dental is open Monday to Friday, morning from 8:30 am to 1:00 pm, afternoon from 2:00 pm to 5:00 pm, and late opening on Tuesday and Wednesday to 8.00 pm.

For non-urgent visits we will give you an appointment as early as possible, at your convenience. If you have pain or an emergency situation, every attempt will be made to see you that day.

In case of out of hours emergencies which cannot wait till the next day, please ring:

0203 594 0938

 

Patient Complaints Policy

It is the aim of this practice to ‘Have a Clear and Effective Complaints Procedure’ by meeting the GDC ‘Standards for the Dental Team’, to meet the NHS complaints requirements and deliver good practice in complaint handling.

The team is trained to resolve all complaints promptly, efficiently and politely by following our Patient Complaints Procedure and Complaint Management procedures (G 110). The team responds to complaints in the time limits set by the Complaints Procedure and always provides constructive responses to complaints. The practice never discrimiates against a patient who has made a complaint.

Team members do not react defensively to a complaint but listen carefully to a patient who makes one and involves them fully in the process of managing it. The team member will make best endeavours to meet any outcomes the patient expects.

If a patient is not satisfied despite our best efforts to resolve the complaint they will be informed about other avenues that are open to them such as the GDC Dental Complaints Service and the NHS Ombudsman.

The team are regularly trained in complaint handling and are involved in the regular review of complaints, complaints procedures and management [through iCOMPLY] so that services, policies and procedures can be continually improved.

 

Our Information Governance Policy

We have set out our Information Governance policy, which provides an overview of the practice’s approach to information governance; a guide to the procedures in use; and details about the IG management structures within the dental practice.

You can see details here: Practice Information Governance Policy

Click here to download a leaflet detailing our policy on Patient Personal Information

 

WE POLITELY ASK YOU TO:

  • Keep your appointments and let us know 48 hours in advance if you cannot attend (except in real emergencies)
  • Tell us if you are unhappy about any aspect of your treatment be it clinical or the service you receive while in our practice.
  • Tell us of any suggestions you may have to improve our service to you. We want to know.

Please call us on 0208 363 2477 with any questions or to make an appointment.

You can contact us by e-mail at: info@trinitydental.co.uk

 

Care after Dental Treatments

After Fillings

When an anaesthetic has been used, your lips and tongue may be numb for several hours after the appointment. Avoid any chewing and hot beverages until the numbness has completely worn off. It is normal to experience some hot, cold and pressure sensitivity for a day or two after the procedure. Injection sites may also be sore. You can use Ibuprofen or paracetamol if necessary (one tablet every 6-8 hours as needed). If these symptoms persist beyond a few days or if the sensitivity to hot or cold increases, please contact us on 0208 363 2477.

After Crown and Bridge Treatments

Crowns and bridges usually need two or three visits to complete. In the first visit, the teeth are prepared and moulds of the mouth are taken. Temporary crowns or bridges are placed to protect the teeth while the custom restoration is being made. Since the teeth will be anesthetized, the tongue, lips and roof of the mouth may be numb. Please refrain from eating and drinking hot beverages until the numbness has completely worn off.

Occasionally a temporary crown may come off. Call us on 0208 363 2477 if this happens and bring the temporary crown with you so we can put it back in place. To keep your temporaries in place, avoid eating sticky foods (gum), hard foods, and if possible, chew on the opposite side of your mouth. It is important to brush normally, but floss carefully and don't pull up on the floss which may dislodge the temporary but pull the floss out from the side of the temporary crown.

It is normal to experience some temperature and pressure sensitivity after each appointment. The sensitivity should subside a few weeks after the placement of the final restoration. Mild pain medications may also be used. If your bite feels uneven, if you have persistent pain, or if you have any other questions or concerns, please call 0208 363 2477.

After Tooth Extraction

If the bleeding or oozing occurs, place a gauze pad between the teeth and bite firmly for about 30 minutes. You may have to do this several times. It is important not to disturb or dislodge the clot that forms in the tooth bed, as it aids healing. Do not rinse vigorously, suck on straws, smoke, drink alcohol or brush teeth next to the extraction site for 72 hours. Limit vigorous exercise for the next 24 hours as this will increase blood pressure and may cause more bleeding from the extraction site.

After the tooth is extracted you may feel some pain and experience some swelling. An ice pack or an unopened bag of frozen vegetables applied to the area will keep swelling to a minimum. Take pain medications as prescribed. The swelling usually subsides after 48 hours. Call us on 0208 363 2477 if the pain persists. If antibiotics are prescribed, continue to take them for the indicated length of time, even if signs and symptoms of infection are gone. Drink lots of fluid and eat nutritious soft food on the day of the extraction. You can eat normally as soon as you are comfortable.

It is important to resume your normal dental care after 24 hours. This should include brushing and flossing your teeth at least once a day. This will speed healing and help keep your mouth fresh and clean.